PLEASE READ THIS IMPORTANT NOTICE !!!!
First, we at Georgia Arms would like to apologize for the delays our customers are seeing in receiving their orders. As many of you know from past experience, we have always tried to ship out orders within two to three days from receipt of order. We now find ourselves in the position of being thousands of orders behind just entering them into the computer system, much less getting the ammo run, cleaned, inspected, packaged, billed, etc. For this reason we are asking that you would not call or email to ask about the status of your order until it is at least 12 weeks old! All of our sales staff are entering orders into the system when they are not on the phone with a customer, or answering email. By calling or emailing to check order status, you are slowing down the system. Over 90% of our calls now are checking on the status of an order, which has slowed our rate of entry and billing process to a crawl. As hard as it is to do, please refrain from calling or emailing if you are just checking on order status. The best we can do is a guess… and most of the time, we guess wrong , which only serves to aggravate both you as a customer and us as your supplier. Our main issue at this point is the lack of components. Center fire ammo requires 4 components and having 3 of the 4 needed, does you no good at all. We are always out of brass for one caliber or projectiles or primers for another and now powder is in short supply as well. Our customer service reps are being asked to guess when an order that is 7 weeks old will be shipped, and that is a reasonable question, one that I would want to ask if I had something on order for that long. Here is the problem. Our suppliers are as pushed for product as we are, maybe more. When they tell us, “your bullets should be ready by next Friday, about 75% of the time, that does not happen, which means our estimate on time of delivery for that product would be wrong. Also, if we have 50,000 primers come in to run, say 45 ACP, for which you have an order, when you call to find out if yours will ship, our reps are having to guess whether your order will come up to ship before we run out of primers. This is as frustrating for us as it is for you. We are accustomed to providing a level of service that we just cannot provide at this time with the current level of demand and component shortages. Please know that we are just as concerned about your order as you are. We are making every effort to expedite the shipping process as we do not get paid until your order is shipped. Thank you for your support. The staff at Georgia Arms